Best Corporate Coach

POLL: What is the most important part of your business strategy?

Howard Shore — Tue, 21 Feb 2012 17:40:04 +0000

Take our quick poll and tell us which of these five areas of your business strategy is the one you feel will have the biggest impact on your company’s success this year. Talent Acquisition and Retention Marketing/Communications Sales Technology New …

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POLL: What is the most important part of your business strategy?

Presidents Who Were Also Businessmen

Howard Shore — Mon, 20 Feb 2012 14:27:12 +0000

Since we celebrate President’s Day today I thought it might be interesting to pull up a little business trivia about some of the past leaders of our republic who were also business leaders. And they did it all without the …

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Presidents Who Were Also Businessmen

How Your Inefficiency Gives Your Competitors a Pricing Advantage

Howard Shore — Fri, 17 Feb 2012 14:37:58 +0000

Could your competition have a cost structure that gives their business strategy a competitive edge over you? If you are operating inefficiently the pricing you offer customers will reflect it.

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How Your Inefficiency Gives Your Competitors a Pricing Advantage

Why Your Customer Service Sucks

Howard Shore — Wed, 15 Feb 2012 18:26:32 +0000

Customer service is the new luxury. I’m convinced that the company that owns the voice of the customer and uses it to build an organizational culture that focuses on delighting the customer through uncommon service strategy will own the marketplace.

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Why Your Customer Service Sucks

A Business Consultant’s Take on Creativity and Success

Howard Shore — Mon, 13 Feb 2012 20:32:53 +0000

Right now I am engrossed in Jim Collin’s newest book Great by Choice.

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A Business Consultant’s Take on Creativity and Success

Think you are remarkable? Your personal brand may say otherwise.

Howard Shore — Mon, 13 Feb 2012 17:27:33 +0000

We all think we are remarkable in some way—at least when it comes to our career. But are you truly remarkable? If you think you are remarkable, prove it and build a personal brand around it.

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Think you are remarkable? Your personal brand may say otherwise.

Customer Retention is a Business Strategy

Howard Shore — Fri, 10 Feb 2012 13:55:45 +0000

I think sometimes we focus so hard on getting new business that we lose sight of how crucial it is to keep existing customers coming back for more.

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Customer Retention is a Business Strategy

Our Free Business eBooks

Howard Shore — Wed, 08 Feb 2012 18:51:06 +0000

Did you know that we have several free white papers and a free business ebook that you can download right from our site? It takes just a couple easy steps and you get access to these three powerful and informational …

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Our Free Business eBooks

12 Ways to Stop Losing Money Through Lost Employee Engagement

Howard Shore — Mon, 06 Feb 2012 15:08:03 +0000

An employee survey conducted by Deloitte found that only 20% of employees are engaged in their work.

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12 Ways to Stop Losing Money Through Lost Employee Engagement

Kurlan Provides Shocking Stat on Sales Force Management

Howard Shore — Fri, 03 Feb 2012 19:19:46 +0000

I read Dave Kurlan’s “Understanding the Sales Force” blog religiously.