Of the many hats I wear at AGI, I think my favorite is that of leadership development coach. The experience of working one-on-one with business leaders and helping them become the best leaders they can be is very rewarding. Once …

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5 Signs You Need a Leadership Coach

In my career as a sales force development coach, I have worked with hundreds, possibly thousands, of salespeople. I’ve helped companies large and small develop the right sales force development practices, including finding and hiring “A” talent for their teams

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Common Personality Traits Found In Great Salespeople

I’m working with many companies as a leadership development coach and have noticed that many of them lack good strategy in one key area: employee satisfaction.

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5 Ways to Increase Employee Satisfaction

A short while ago, I wrote an article about the many reasons why your employees are your most important customers. I wrote about how keeping your employees happy is one of the easiest ways to keep your customers happy.

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Employees Are Your Most Important Customer, Part 2

Whether you need to monitor your competitors, stay on top of industry trends, or keep tabs on your own online reputation, keeping up to date is easy if you know where and how to look.

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3 Strategic Tools to Monitor Your Industry

In all the work I have done as a sales development coach, I have learned that when sales teams aren’t performing, the problem usually lies with sales management. All too often, a sales manager neglects his/her team because they “don’t …

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The Source of All Your Sales Force Problems

A few weeks ago, JD Power released its list of 2012 Customer Service Champions. I found it interesting that there were three airlines on the list.

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3 Customer Service Touch Points You Have to Get Right

One of the most important strategic planning tools every company must have is a well-written business plan with a winning operational model. Well-constructed operational models answer nine key questions with a resounding ‘yes.’ Some small companies mistakenly think that only …

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9 Questions Every Business Model Should Answer

During my many leadership coaching projects, I have noticed a few things that all growth companies have in common.

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12 Signs of Fanatical Focus on Employees

I’m an executive leadership coach so I see and talk to a lot of C-level leaders.

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5 Qualities of Magnetic Leaders