In Cindy Krischer Goodman’s article “Culture change: Just do it” (Miami Herald, 10/6/2010), there are two examples of successful cultural transformations in progress. If you missed the article, it was about how Barbara Simmons, CEO of Plantation General Hospital, has rallied her employees’ customer service and job satisfaction and the efforts of Kim Cripe, CEO

More here:
What Impact Does Culture Change Have on Improving Results?